Last updated: July 28, 2026
We want you to be satisfied with your purchase from Pureskin. If something isn’t right, we’re here to help.
30-Day Return Window
You may request a return or refund within 30 days of delivery. To be eligible, items should be unused and in their original packaging. Because our products are personal care items applied to the skin, we may be unable to accept the return of an opened product for hygiene reasons — please contact us first and we will tell you what to do before you ship anything back.
How to Request a Return or Refund
Email info@pureskinsupport.com with your order number and a short description of the problem. We aim to respond within 2 business days. Please do not send items back before contacting us — unannounced returns may not be able to be processed.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery and include a photo. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Refund Processing
Once your return or refund is approved, we issue the refund to your original payment method. Please allow 5–10 business days for it to appear on your statement, depending on your bank or card issuer.
Original shipping charges are non-refundable unless the return is the result of our error. Return shipping costs, where a return is required, are the customer’s responsibility except in the case of a damaged, defective, or incorrect item.
Cancellations and Address Changes
Orders are usually prepared for shipment within 1–2 business days. If you need to cancel or correct your shipping address, email us as soon as possible and we will do our best to catch the order before it leaves the warehouse. Once a package has shipped it cannot be cancelled.
Exceptions
- Items marked as final sale are not eligible for return or refund.
- Products purchased from another retailer, including Amazon or any third-party marketplace, must be returned through that retailer — we are unable to refund orders we did not process.
- We ship only within the United States and can only accept returns from U.S. addresses.
Questions
STELLANS INC
41690 Enterprise Circle North, Suite 218
Temecula, CA 92590, United States
Email: info@pureskinsupport.com
Phone: +1 951-265-8930